Still Talking Business
Wow! I can not believe that it has been 2 years since I posted. Why am I posting now, you might ask? Although Kevin and I have settled into retirement so well, leaving our former life behind, we still get into discussions about what we think we did right and what we could have done better. The other day we were having breakfast out at a new diner we've never been too. We had a great experience but as we were finishing our meal, we over heard a customer who was questioning something on his bill. As we watched the drama unfold, we realized that both the customer and the restaurant staff were very stressed out. The customer said he didn't want to argue (as he argued) and the manager was very direct and in no way offered to remove the item in question from the bill, which was only a couple of dollars. After Kevin and I got back to the car, we had a discussion about these sort of issues that came up in our business and the discussion went like this. I told Kevin that for ye...
